Legal Information

1. Overview

Care Integrity Agency is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

• Name, address, contact details
• Service requirements and care-related information
• Payment and billing information
• Communication records between you and our team
• Website usage data (via cookies and analytics)

3. How We Use Your Information

Information collected is used only for the following purposes:

• Delivering and coordinating services you have requested
• Communicating with you regarding your service
• Processing payments and managing accounts
• Improving our service quality and operations
• Meeting our legal and regulatory obligations

4. Disclosure of Information

We do not sell or trade your personal information. We may share information with:

• Service personnel involved in delivering your care or support
• Third-party service providers (e.g. payment processors) under strict confidentiality agreements
• Regulatory bodies where required by Australian law

5. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Data is stored securely and access is restricted to authorised personnel only.

6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections. To make a request, please contact us using the details on our website.

7. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in the first instance. If unresolved, complaints may be referred to the Office of the Australian Information Commissioner (OAIC).

8. Contact

For privacy-related enquiries, please use the contact form on our website or reach out to our administration team directly.

1. Acceptance of Terms

By engaging or using the services of Care Integrity Agency, you agree to be bound by these Terms and Conditions. These terms govern the relationship between Care Integrity Agency (the "Provider") and the client (the "Client").

2. Service Delivery

Care Integrity Agency will use reasonable endeavours to deliver services as agreed in the service scope. All services are subject to:

• Personnel and resource availability
• Agreed scheduling and service plans
• The Client's cooperation and access provisions
• Applicable Australian regulations and standards

3. Service Limitations

Care Integrity Agency does not guarantee the availability of specific personnel at all times. In the event that a scheduled service cannot be fulfilled, we will make reasonable efforts to provide alternative arrangements or reschedule within a timely manner.

4. Payment Terms

Payment terms will be as agreed in the individual service agreement. Invoices are due within the specified payment period. Late payments may incur fees as outlined in your service agreement. We reserve the right to suspend services for accounts with outstanding balances.

5. Client Responsibilities

The Client agrees to:

• Provide accurate and complete information relevant to service delivery
• Ensure safe and reasonable access for service personnel
• Notify Care Integrity Agency of any changes to requirements in a timely manner
• Treat service personnel with respect and in accordance with applicable workplace safety standards

6. Cancellation and Changes

Requests to cancel or modify services should be made with reasonable notice as specified in your service agreement. Short-notice cancellations may be subject to fees as outlined in your individual service terms.

7. Liability

To the extent permitted by Australian consumer law, Care Integrity Agency's liability for any claim arising from service delivery is limited to the value of the services provided. We do not accept liability for indirect, consequential, or special damages.

8. Compliance

All services are delivered in accordance with applicable Australian regulations, including but not limited to relevant care standards, workplace health and safety requirements, and privacy legislation.

9. Dispute Resolution

In the event of a dispute, both parties agree to attempt resolution in good faith. Unresolved disputes may be referred to mediation before any formal legal proceedings are initiated.

10. Governing Law

These Terms and Conditions are governed by the laws of Australia and the relevant State or Territory in which services are delivered.

11. Changes to Terms

Care Integrity Agency reserves the right to update these Terms and Conditions. Clients will be notified of material changes with reasonable notice.